One ledger for every table.
Who it's built for
- Built for clubs, lounges, and VIP-driven venues.
- Designed for teams that run 10–200 tables a night.
- Perfect for bottle-service operations where timing and communication are everything.
Anti-chaos relief
- End the WhatsApp chaos.
- No more lost holds or missed deposits.
- Hosts, servers, and security finally see the same truth in real time.
- Stop firefighting, run the whole night from one unified canvas.
Your money, your processor.
Once Stripe Connect is live, deposits and pre-auths clear straight into your merchant account. Backline provides the workflow and ledger, but the venue remains the merchant of record.
- Funds settle directly to your Stripe or native processor.
- Chargebacks and refunds follow your existing policies.
- Backline never holds the money, just the audit trail.
- Reconcile deposits, comps, and adjustments from one ledger.
Highlights
Deposit-backed reservations and revenue automation for VIP ops.
Why teams switch to Backline
- Unified Workflow. Door, floor, and VIP teams work from one ledger updated in real time.
- Smart Mins. Pricing Manager watches demand and raises recommendations automatically.
- Deposit-Driven Reliability. Require holds and deposits with clear expirations so tables don’t tie up inventory.
- Realtime Reliability. Realtime updates keep hosts and security aligned during busy shows.
- Auditability. Every hold, change, override, and comp is timestamped for the recap.
Mirror venue templates or build per-event layouts with live status colors and timers.
Capture deposits, pre-auths, comps, and adjustments with audit-ready tracking for every promise.
Tokenized links let guests reserve, pay, and receive arrival QR codes without touching a spreadsheet.
How it works
- Auto-release expired holds with instant host push + SMS alerts.
- One tap to convert deposits, assign hosts, swap sections, or comp bottles.
- Door, host, and security devices see the same floor map in real time so nobody double-seats.
- Demand and scarcity inputs recommend mins with guardrails.
- Bulk apply strategies, overrides, and sunrise/doors playbooks.
- Flash-offer automations keep inventory moving while protecting top spenders.
Pricing Manager
Pricing Manager increases table revenue without micromanagement.
Operator-side automation ingests pacing, remaining inventory, and historical mins to nudge recommendations before your best tables go on the floor at yesterday’s price.
- Scarcity-aware guardrails stop junior hosts from discounting premium sections.
- Bulk strategies update mins per zone, host, or event in seconds.
- Flash-offer playbooks unlock time-boxed promos when you’re behind plan.
- Version history explains every override for end-of-night audits.
Operator playbooks
- Demand signals → recommendations. Plug pacing, inquiry channel, and section scarcity inputs to auto-raise mins before doors.
- Guardrails enforce intent. Hosts submit override reasons so GMs see the decision trail in Command.
- Flash offers without chaos. Launch 15-minute promos to move back-rail inventory while locking prime booths at premium mins.
Where Table Service fits
Table Service is the venue-facing VIP OS. Artist & Production manages tours, festivals, and advancing. Run them independently or link them when you need guests, artists, and bottle service data to live together.
- Venue VIP ops: Table Service owns every hold, deposit, and seating move.
- Tours & festivals: Artist & Production handles multi-stage advancing, riders, and hospitality.
- Combined mode: share data between modules while each crew keeps its own workflow.
What's next
Plug Table Service into the rest of Backline or keep exploring the modules below.