The platform under the products.
Who sees what, the door on a phone, the ticket providers and bar systems Backline connects to, and the alerts that reach your team.
Team
Everyone sees their own night.
Nine roles cover everyone on the night, and each one is a starting point. Adjust what any single person sees without inventing a new role.
- Money is split four waysTicket revenue, artist fees, expenses, and bar sales are four separate permissions. A talent buyer sees the artist fee without ticket revenue. A bar manager sees the bar and nothing else.
- Shared door loginsDoor, hospitality, stage, and bar staff can share a login with no personal email, for the people who work a few nights a month.
- Access for one event onlyGive someone a role on one event without giving them the whole organization, so a guest stage manager works one festival and nothing else.
- Nothing is on by defaultNobody sees anything until you turn it on. Someone added to the team and never set up sees nothing, not everything.
Mobile
The door, in a pocket.
The iPhone and Android app carries your events and the full door: search, scan, check in, undo, add guests in bulk, edit a guest, and keep going without signal.
- The door without signalSet up a door phone before doors and it keeps scanning and checking people in for up to 24 hours with no signal. Searching, checking in, undo, counts, and scanning all work. Adding new guests waits for signal.
- Everything syncs backWhen the phone reconnects, everything it did syncs back. If the same guest was let in on two phones, Backline shows you instead of quietly picking one.
- Sign-in and languagesSign in with Apple, Google, or email. Available in English, Spanish, French, Arabic, Hindi, Japanese, and Korean.
Integrations
Your ticketing, as it is.
Backline reads what your providers sold. It never sells a ticket or touches the money from admission.
- Providers that connect directlyDICE, Shotgun, and Eventbrite connect directly and keep the door list current on their own, checking for new sales every few minutes around showtime.
- Resident Advisor by uploadResident Advisor tickets come in from the export file. Upload it and Backline recognizes it. Shotgun exports work the same way.
- Square and StripeSquare brings bar sales into the same night: hourly totals, what sold, and every transaction. Stripe takes table deposits in the Table Service pilot.
Notifications
Told once, at the right time.
You get told about the things that change the night, in the app and by email. Nothing pings you for the sake of it.
- Set-time alertsAn alert when a set time changes, and another 15 minutes before a set starts. Move the set and the alerts move with it.
- Sync problemsIf a ticket provider stops sending sales, you hear about it in the app, with a warning in Settings, before it becomes a surprise at the door.
- Email import resultsForward a guest-list email and Backline tells you which names landed and which did not.
Security
Written down, not assumed.
The parts that decide who gets in and who sees money are the parts worth getting right.
- Provider logins stay privateYour ticket provider logins are stored encrypted. Nobody on your team can read them out of Backline.
- A record of every check-inEvery guest change and check-in is recorded with who did it and what changed. Undoing a check-in keeps the record rather than erasing it.
- Same rules everywherePermissions work the same on web and on the phone, and nobody sees anything until you turn it on.
See Backline in action.
Tell us how your team is split and which providers you sell on.